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Complaints related to ATM/ debit cards were the highest at 14.65 per cent of the total, followed by mobile/ electronic banking at 13.64 per cent.
Complaints redressal is the responsibility of concerned regulated entity but the role of Ombudsman comes in when no action is taken by the entity within 30 days of the complaint or when the customer is not satisfied with the action taken by the entity, he added.
Aking cognisance of misinformation being spread through social media, the Reserve Bank of India (RBI) has warned about using third parties for early redress of consumer grievances under the RBI’s integrated ombudsman scheme (RBI-IOS).
The Reserve Bank of India (RBI)’s- Integrated Ombudsman Scheme (RB-IOS), 2021, which was launched by Prime Minister Narendra Modi last week seeks to provide cost-free redress of customer complaints involving deficiency in services rendered by entities regulated by RBI,