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The complaints pertained to mobile/electronic banking, loans and advances, ATM/debit cards, credit cards, pension payments, remittances, and para banking, among others
The RBI annual report further added that 7,03,544 complaints were received at the ORBIOs (RBI Ombudsman ).
Customer complaints with the Reserves Bank Ombudsman increased by 68% in 2022-23. Under RBIOS, the central bank handled 7,03,544 complaints, with public sector banks accounting for 41% and private sector banks accounting for 31% of the complaints.
Read more about Issues related to cards, mobile, net banking top complaint areas at banking ombudsman: RBI on Devdiscourse
Get latest articles and stories on Latest News at LatestLY. Issues related to ATM/debit cards and mobile/electronic banking were the top grounds of complaints received at the Office of Banking Ombudsman (OBO) during April 1 to November 11, 2021, an RBI report said on Wednesday. Latest News | Issues Related to Cards, Mobile, Net Banking Top Complaint Areas at Banking Ombudsman: RBI.