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IDC Report Foresees Radical Changes in Customer Experience Strategies by 2027

Research report from IDC paints a transformative picture of the customer experience landscape, outlining sweeping changes ....

Lavanya Jindal , Research Analyst , Dynamic Customer Communications , Enterprise Resiliency Spending , Enterprise Resiliency , Spending Survey , Customer Experience , Driven Predictions , Centric Experiences , Experience Control , Long Term Focus , Customer Data Platforms , Customer Communications , Time Friction Mitigation , Centric Operations , Infused Product Design , Centric Approach , Value Streams ,