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A parcel delivery service disabled their customer service chat bot powered by artificial intelligence after a frustrated customer got the AI to break its own rules. The chatbot took little prompting to start writing poems about how bad the delivery company was, swear, and criticize the company's customer service.

DPD, a parcel delivery company operating in almost 50 countries, has opted to include an AI element alongside their human customer service team, but this week X...

For more than a decade. mustafa suleyman was a co-founder of deep mind, his most recent venture is in flexion a.i., which he cofounded in 2022. the company's first product is a chat bot that acts like a personal assistance and offers friendly advice and even companionship. his terrific new book is called "the coming wave, technology, power and the 21st century's greatest dilemma." i spoke with him recently. >> pleasure to have you on. >> thanks for having me. >> you're an unusual tech a.i. scientist and you don't come from a techie background. >> i'll a philosopher by training. i did philosoph...

Innovation comes in many areas and compliance professionals need to not only be ready for it but also embrace it. One of those areas is telehealth and telemedicine. My guest in this...