Detailed text transcripts for TV channel - CNN - 20110120:18:14:00
Lawsuit. >> very good response from chase that they made a mistake and sorry and any indication how these mistakes happen? i get that things happen on things that happen on bank accounts, but i don't get accidental foreclosures, but have they offered any explanation? >> exactly. when you think of foreclosing on the homes of 14 people, but not only that but overcharging 4,000 members of the military, and the big questions there are so far chase has not come up with an explanation of how this happened. was it a systemic problem? a computer error? human error? still trying to sort it out. perhaps...
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