Great client service is everyone's responsibility
Every single person at your firm has an opportunity to change the experience your client is having with your organization.
Source: accountingtoday.com
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Top News In Client Retention Today - Breaking & Trending Today
What Walmart can teach accounting firms about setting (and exceeding) expectations
As an accounting firm, you have many opportunities throughout the day to build trust with your clients.
Source: accountingtoday.com
20 Days to a Better Firm: Schwag!
Putting the firm logo on clothes, bags, blankets and just about anything else makes a great giveaway that has long-term value.
Source: accountingtoday.com
LeaseCrunch CEO: Spreadsheets are not free
The accountant's love affair with the humble spreadsheet is a long and storied one, but Ane Ohm, co-founder and CEO of LeaseCrunch, said in today's age they can carry hidden costs.
Source: accountingtoday.com
How to Build A Marketing Budget and Plan for Your Law Firm
It can be better to know what you don’t want to do with your marketing plan than to know exactly what you want. It’s about understanding what you need and there are 7 big questions you need to answer in order to determine a realistic marketing budget and plan.
Source: natlawreview.com