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IBM will help scale McDonald's automated order taking technology and tackle integrations, including additional languages, dialects and menu variations
Under the agreement, IBM will acquire McD Tech Labs, which has been working to develop, test and deploy an automated ordering system using artificial intelligence-enabled voice recognition.
McDonald's is selling its tech labs to IBM to help automate food orders through AI, removing some humans from drive-thrus..
IBM's competence in artificial intelligence (AI) is expected to accelerate McDonald's efforts to improve the customer and employee experience.
Big Blue is suffering from some post-earnings blues.