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Is much larger than uber is willing to publicly admit. uber's internal report completed in may, after cnn's expose, warns of the consequences should the full scope of the problem emerge. we know from the underreporting of incidents by cnn, the report concludes, the cost to the brand and reputation of uber by a single case can cost the company millions of dollars in lost revenue from riders who hold a lasting impression that we are unsafe and not worthy of their trust. the report was conducted to analyze workloads and stress levels of the 60 uber investigators and shows how the company struggle...

Misconduct is made against an uber driver, including claims of sexual assault, there's a special unit at the ride-sharing company expected to investigate each claim. we've obtained an internal memo that raises a lot of concerns. our senior investigative correspondent drew griffin has been reporting on the dangers faced by uber passengers for more than a year. here's his new report. >> reporter: this internal report obtained exclusively by cnn says uber's siu or special investigations unit, manages nearly 1,200 cases per week. sources familiar with this unit say those cases include fights, seri...

Tonight a cnn exclusive. when an allegation of criminal misconduct is made against an uber driver, including claims of sexual assault, there's a special unit at the ride-sharing company expected to investigate each claim. we've obtained an internal memo that raises a lot of concerns. our senior investigative correspondent drew griffin has been reporting on the dangers faced by uber passengers for more than a year. here's his new report. >> reporter: this internal report obtained exclusively by cnn says uber's siu or special investigations unit, manages nearly 1,200 cases per week. sources fami...

More experienced investigators. uber says its transparency report detailing sexual assault and misconduct cases by uber drivers will be released this year once the audit process is over. but sources tell cnn uber could tell most of the story right now. one former manager telling cnn it's a technology company built on data. the numbers are known. >> drew griffin joins me now. since you started asking ruber about their rape cases, they've made extensive safety changes. are you sources saying more could be done? >> yes. and you're right, anderson. uber has strengthened its background checks of u....

And felons, were approved to drive for uber. >> we're putting safety at the heart of everything we do. >> reporter: the company has launched several changes aimed at improving safety. >> with just a single tap, let loved ones know you're on your way. >> reporter: but former uber employees cnn spoke with say it's not enough, and the problem is much larger than uber is willing to publicly admit. uber's internal report completed in may, after cnn's expose, warns of the consequences should the full scope of the problem emerge. we know from the underreporting of incidents by cnn, the report conclud...