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We have heard of, like the places in the northwestern part of the island, northeastern part of the island. look at the line here in bayomon for ice, something so basic. there are at least a thousand people here, this line goes all the way back here in bayamon. and this ice plant is going to close at 11:30 a.m. eastern time. so these people know that they have been here since the very early morning. and they might not actually get those crucial bags of ice. i'm going to go around here, because as you can see, i mean, there are families, there are children, there are senior citizens here. and i ...

About people in these areas that i told you about, like ricon and saba. we'll talk to people on the line here, coma estas? how bad is the situation here in puerto rico? >> translator: this is chaotic. there is no food anywhere. there's lines for everything, absolutely everything. >> reporter: can you share with us in english about the situation? thank you so much, i appreciate it. let's continue to talk to the people in line here, hallie. how are you guys? how long have you been here in the line? >> a few hours. >> reporter: can you stand up for us? oh, let me come down to you. we know the pre...

Carlos turns around. he's like coma estas? he had the salt and pepper hair. he had the mustache. he could be my grandfather. i was a little bit more reassured about my trip because i'm feeling like, okay everything is flowing the way it's supposed to. it may sound weird because i wasn't born there, but i just felt like i was home in a sense. i'm in my grandmother's home. so we pull up into this hotel. carlos, he tells me to be up bright and early in the morning because he is going to come get me. >> okay. >> i go in my room. and i'm thinking, like, oh my

Stab me, like i didn't know what to think. i went into the waiting area. i see this guy there, and he is waving at me, and he is like viviana. >> viviana, viviana, hola. bienvenida. >> i definitely had a sense of relief that i wasn't abandoned at the airport and there was somebody there to get me. i was feeling still a little bit nervous because i didn't know the driver. i didn't know what they could have been capable of doing or if things could have went ugly or what, you know. and i get in the car. carlos turns around. he's like coma estas? he had the salt and pepper hair.

Stab me, like i didn't know what to think. i went into the waiting area. i see this guy there, and he is waving at me, and he is like viviana. >> viviana, viviana, hola. bienvenida. >> i definitely had a sense of relief that i wasn't abandoned at the airport and there was somebody there to get me. i was feeling still a little bit nervous because i didn't know the driver. i didn't know what they could have been capable of doing or if things could have went ugly or what, you know. and i get in the car. carlos turns around. he's like coma estas? he had the salt and pepper hair.