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Analysts also believe that Vodafone Idea may benefit from being a late entrant in the 5G market, learning from its bigger rivals that have already rolled out pan-India 5G networks
BSNL has been losing subscribers in the absence of 4G services. If BSNL is serious about its turnaround, it needs to focus on subscribers where employees can play a crucial role. BSNL’s customer service has not been up to the mark and to become competitive in the market, employees need to ensure customer service at par with private rivals.