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CSC, HDFC Bank launches chatbot Eva
May 10, 2021
To support VLEs in providing banking services in rural areas
HDFC Bank and Common Services Centres (CSCs) on Monday launched chatbot ‘Eva’ on CSCs Digital Seva Portal to support the Village Level Entrepreneurs (VLEs) in providing banking services for the last mile rural consumers.
Through Eva, VLEs will learn about the products and services offered by the HDFC Bank, which will improve services to the last mile customers and enhance banking services for the last mile, CSC said in a statement.
The 24x7 service will allow VLEs to access accurate information about various products, processes and resolve queries about HDFC Bank’s services. VLEs would improve their business by learning about account opening, loan lead generation and product details. ....

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