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iTWire - Optus outage triggers government reforms on the telco industry

The government will begin to implement a set of reforms and rules to improve the emergency call service including a real-time network information duri. ....

Cynthia Gebert , Michelle Rowland , Steering Committee , Telecommunications Industry Ombudsman , Triple Zero , Complaints Handling Standard , Record Keeping , Ombudsman Cynthia ,

ACMA says telcos' response times to businesses' complaints needs improvements - Telco

An audit by the Australian Communications and Media Authority has found telcos' response times to small business customer complaints need improvemen. ....

Cynthia Gebert , Telecommunications Industry Ombudsman , Media Authority , Australian Communications , Aussie Broadband , Complaints Handling Standard , Handling Industry Standard ,

ACMA Calls Out a Handful of Telcos for Complaints Process Compliance

In just six months, Australians made 618,711 complaints to the 11 telcos the ACMA probed in its latest report. It also found instances of non-compliance. ....

Media Authority , Telecommunications Consumer Complaints Handling Industry Standard , Australian Communications , Telecommunications Consumer Protections Code , Consumer Complaints Handling , Industry Standard , Southern Phone , Telecommunications Industry Ombudsman , Complaints Handling Standard ,

COVID-19 telco principles fail to adequately protect telco consumers: ACCAN

by the telecommunications industry is a symbolic effort but will not sufficiently protect telco consumers, according to the Australian Communications Consumer Action Network (ACCAN).
First introduced in April 2020, the telecommunications hardship principles for COVID-19 were co-designed by the Federal Government and the telecommunications industry to provide a consistent baseline across industry to help customers stay connected, including those who are experiencing hardship.
“While we’ve welcomed the telco industry’s vocal support for Australians experiencing hardship during the COVID crisis, the fact of the matter is that these principles don’t actually offer any additional support for consumers in need,” said ACCAN CEO Teresa Corbin. “They are simply re-emphasising their existing obligations under the TCP Code and Complaints Handling Standard.” ....

Teresa Corbin , Australian Communications Consumer Action Network , Federal Government , Complaints Handling Standard , Financial Counsellors Australia , தெரசா கார்பின் , ஆஸ்திரேலிய தகவல்தொடர்புகள் நுகர்வோர் நடவடிக்கை வலைப்பின்னல் , கூட்டாட்சியின் அரசு , புகார்கள் கையாளுதல் தரநிலை , நிதி ஆலோசகர்கள் ஆஸ்திரேலியா ,

NSW Government Bulletin - In the media, Practice and courts, Cases and Legislation - Government, Public Sector

Foreign Relations Bill set to increase federal government
oversight of state and territory arrangements
Last week, Australia s Foreign Relations (State and
Territory Arrangements) Bill 2020 (
Bill) passed
both houses, bringing state and territory government arrangements
with foreign territories within the domain of federal government
oversight.
The Bill is intended to ensure consistency between state and
territory arrangements and the broader national interest by
allowing the federal government to veto arrangements that are
inconsistent with Australia s foreign policy or that may
adversely affect relations with a foreign country. The Bill means
that the federal government will be able to ensure that state and ....

Northern Territory , Australian Capital Territory , Nicola Gobbo , Mark Speakman , Opeartion Avon , Angelene Falk , Graeme Henson , Christian Porter , National Emergency Declaration , Opportunity Division , Occupational Division , Australian Public Service Commission , Australian Commission For Law Enforcement , Or Court , Bar Council , Service Migration Determination , Wales Bar Association , Service Migration , Digital Transformation Agency , Legal Framework Of The National , High Court , Party Policy Development Funding Notice , Bureau Of Crime Statistics , Staff Agency Order , Intelligence Community Richardson , Adoption Of Law Council Australia Trilogy ,