Penso founder and chief executive officer Constantine Frantzeskos. This time last year, futurists predicted the fragmentation of subscription services, adding emotion to AI tools, and an end to cost-cutting to usher in the era of innovation and growth. Then COVID-19 happened, and whatever direction we thought digital trends would head, changed abruptly. Working-from-home technology, delivery platforms and e-commerce were the clear winners as countries and businesses responded to the pandemic with stay-at-home directives. So, given this changed environment, what digital trends will 2021 br...