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“The Electricity Authority’s decision to make consumer protections mandatory for power companies is a significant step forward to protect people,” said Kate Day, Co-Director of Common Grace Aotearoa. The Electricity Authority, which sets ...
The Electricity Authority Te Mana Hiko (Authority) has decided to mandate the Consumer Care Guidelines (Guidelines) to improve protections for consumers. This decision follows our consultation from September 2023 that sought feedback on four options ...
A decision by the regulator, the Electricity Authority, means that all electricity retailers will finally have to provide basic protections for residential electricity consumers. 'This is fantastic news for consumers - all electricity retailers ...
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