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A District Consumer Dispute Redressal Commission (DCDRC), Delhi ordered the Post Office at Mayur Vihar to pay ₹15,000 to a banking customer for failing to maintain his Know Your Customer (KYC) details on their system
The District Consumer Commission in Chandigarh recently ordered MakeMyTrip, OYO Rooms, and a hotel in Goa to pay a sum of ₹42,000 to a Chandigarh resident whose hotel booking was canceled despite advance payment.
The order was passed on a complaint alleging that a child had fallen ill after consuming a cake sold by the bakery. The commission faulted the bakery for not having cake samples tested after this allegation was made.
In order to avoid multiplicity of proceedings and contradictory judgments on the same issue between the same parties, the doctrine of "estoppel by election of remedy" has to be applied, held NCDRC.
"In furtherance of keeping the same momentum of disposal of cases, the Department has made filing of cases through E-daakhil in consumer commissions compulsory and soon going to launch the feature of VC (video conference) on E-daakhil," the ministry said in a statement.