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Consumer affairs: A practical guide when shopping online

In the first instance, check whether the seller or platform from where you intend to buy a product or service is trustworthy ....

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Consumer enquiry regarding cancellation and refund rights

The MCCAA answers queries received from consumers and traders ....

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Consumer affairs: Delivery problems with online purchases

Understanding our legal rights and responsibilities is crucial in resolving problems effectively ....

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Consumer affairs: Receiving unsolicited goods or subscriptions

Consumers are not liable to pay for a product or service for which they have not entered into a sales contract ....

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Consumers' right to change their mind – the 'cooling-off' rule

One can cancel a purchase and claim a full refund for goods or services bought online or off a trading premises ....

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