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Our Health & Wellbeing Statement 2023 Our annual communication on progress Chris O'Shea, Group Chief Executive: Looking after our mental...

Utilities providers have to work together to help those who rely on them, especially the most vulnerable.

Investegate announcements from Elec North West Ltd, Annual Financial Report

Getting it right with vulnerable clients The FCA has upped its focus on how firms deal with clients in vulnerable circumstances, but the matter is often far from black and white By Amanda Newman Smith Protecting the vulnerable is a characteristic of any decent society. Understandably, the Financial Conduct Authority wants advice firms to treat clients in vulnerable circumstances both fairly and consistently. But how should firms achieve this through the processes they put in place, while recognising the varying needs of individuals? The FCA’s view is that: “A vulnerable cust...

SOLLA and Just Group update adviser vulnerability training Covid-19 and cognitive decline A popular adviser training module focused on client vulnerability has been updated to incorporate latest regulatory guidelines and information on the Covid-19 pandemic. The free online training module from the Society of Later Life Advisers (SOLLA) and Just Group - Consumer Vulnerability in Later Life - also now includes information on cognitive decline and how this interacts... Sign In To read this story please register PA is dedicated to championing professional advisers. It helps you build your busine...