Consumers Frustrated with Contact Center Service During Pandemic
Consumers Frustrated with Contact Center Service During Pandemic The results of a new survey highlight some of the challenges contact centers are facing as the COVID-19 pandemic continues. According to a survey conducted by Uniphore, a company that specializes in conversational service automation, customer frustration has grown while businesses are also missing opportunities to build trust and loyalty because of the ongoing pandemic. On a more positive note, the survey revealed that consumers are open to new technologies that can aid contact center agents while better serving customers' immed...
Source: workforcemanagementtoday.com