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Co-sponsored Research Reveals Trends on the Evolving Customer and Demands for More Personalized Experiences from Contact Centers ... -Today at 08:31 am- MarketScreener
TCN Launches Voice Analytics for Improving Agent Performance and Increasing Efficiency of Contact Center Operations Share Article TCN, Inc. today announced the launch of its Voice Analytics, a set of advanced tools for search and discovery combined with automated call transcription and reduction. The new feature, offered initially as a free 60-day trial, delivers insights for improving call center operations, customer experience, agent training and compliance. ST. GEORGE, Utah (PRWEB) May 25, 2021 TCN, Inc., a global provider of ...