Business Operations Specialist at Universal Healthcare Pty Ltd
Follow all processes related to Implementation Management. Manage SOL Implementations or changes. Incident Management: Identify and log all incidents as per the incident logging SOP and drive to closure in the shortest possible time. Management of internal or external impact of incidents with the relevant resources. Identify impacted areas or parties and inform or communicate to these where required. Review and request closure providing a detailed root cause, resolution and continuous improvement. Attend incident meetings and provide feedback on the tickets as the resource. Resolve all querie...
Source: it-online.co.za