Saving Labor with Conversational AI and a Mindset for Automation | By Larry Mogelonsky and Adam Mogelonsky
Here’s the hard truth: the labor shortages that hotels are confronting were not necessarily caused by the pandemic so much as accelerated, meaning the staffing problems for many properties are going to persist for many years to come. There are a lot of geopolitical and demographic forces supporting this thesis, but for hotels it translates into wages continuing to tick up, finding (and keeping!) good managers becoming increasingly hard, and automation becoming all the more mandatory in order to fulfill the service promise.
Source: hospitalitynet.org
