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You also talked about. that is all in the you also talked about. that is all in the uk. you also talked about. that is all in the uk, yes? say again? the staff are all in the uk, yes? say again? the staff are all in in the uk, yes? say again? the staff are all inthe in the uk, yes? say again? the staff are all in the uk? are all in the uk? yes, and you also talked about are all in the uk? yes, and you also talked about shifting are all in the uk? yes, and you also talked about shifting the talked about shifting the communication pattern, as you felt it wasn t active enough, particularly on social media, so as a result of that we put in place structures to provide more proactive advice, including a core handling provider, for immediate support for a contact centre, a team of a5 consulate staff around the sco network deployed to provide. for our contact centre. the other thing i thought was important to you said there was an overreliance on commercial flights. there was an ....

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