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MIL-OSI Australia: Parkside Funerals admits to using unfair contract terms and pays penalty for misleading consumers on pricing

MIL-OSI Australia: Parkside Funerals admits to using unfair contract terms and pays penalty for misleading consumers on pricing
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Parkside Funerals admits to using unfair contract terms and pays penalty for misleading consumers on pricing

Funeral industry practices raise consumer concerns

The ACCC is calling for funeral businesses to review their contracts and pricing practices to ensure they comply with consumer and competition laws

Two Propel-owned funeral homes pay penalties for alleged misleading local ownership claims

Date Time Two Propel-owned funeral homes pay penalties for alleged misleading local ownership claims WT Howard Funeral Services and Coventry Funeral Homes, trading as Fitzgerald’s Funerals, have each paid $12,600 in penalties after the ACCC issued each of the businesses with an infringement notice for allegedly making a false and misleading representation about their ownership. This coincides with the release of an ACCC survey seeking further information about the experiences of consumers and businesses with the funeral services sector. WT Howard promoted on its website that it was “proudly local and independently owned” while Coventry represented that “Fitzgeralds Funerals in Townsville North Queensland is locally owned and operated”, when in fact both WT Howard and Fitzgerald’s Funerals are owned by a publicly listed company, Propel Funeral Partners.

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