Detailed text transcripts for TV channel - FOXNEWS - 20110209:16:36:00
Large part is complaints from customers. callers say it's harder and takes longer to resolve customer service issues when they are talking to someone who doesn't speak the same dialect or share the same culture. so an atlanta-based company called arise virtual solutions is trying to meet the demand by hiring americans for customer service jobs that often had been out sourced to developing countries, listen. >> in the last ten years over a million jobs have been sent to india or the philippines in the customer service call center space alone. what companies discovered that while that was great ...
Source: news source