Detailed text transcripts for TV channel - MSNBC - 20140310:07:36:00
Responsibility for controlling that crowd and controlling those shoppers resides with them. they have to police it, they have to provide security, they have to have adequate plans in place. >> crowd management is not only a concern on black friday. all kinds of consumer events can send customers into a frenzy. in november 2006, customers gather outside a fresno, california, best buy, awaiting the release of a new video game system. only there's a glitch. hundreds of people want one, and there are only about 30 inside the store. cameraman justin willis works for nbc affiliate kc24 in fresno. ...