CPaaS will Strengthen Your Contact Center to Deliver the Best Customer Experience for Businesses News provided by Share this article Share this article AI- and cloud-based CPaaS platforms enable a true omnichannel experience across generations and preferred communications types, finds Frost & Sullivan SANTA CLARA, Calif., May 6, 2021 /PRNewswire/ -- The events of 2020 have created many challenges for the customer contact (CC) industry. During the pandemic, when an unprecedented number of CC workers had to switch to a work-from-home (WFH) model—often using ad-hoc, remote workspaces—call v...