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CPaaS will Strengthen Your Contact Center to Deliver the Best Customer Experience for Businesses


CPaaS will Strengthen Your Contact Center to Deliver the Best Customer Experience for Businesses
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AI- and cloud-based CPaaS platforms enable a true omnichannel experience across generations and preferred communications types, finds Frost & Sullivan
SANTA CLARA, Calif., May 6, 2021 /PRNewswire/  The events of 2020 have created many challenges for the customer contact (CC) industry. During the pandemic, when an unprecedented number of CC workers had to switch to a work-from-home (WFH) model often using ad-hoc, remote workspaces call volumes and customer requests surged. The employees working remotely have to manage with less-than-secure legacy systems, limited customer support tools, and a widespread organizational support system. Companies realized that they needed to quickly pivot to more advanced technologies and tools to help them meet demand and fulfill customer requests more efficiently. This involves ....

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CoreDial Releases CoreNexa 7.0 — Next Generation Cloud Communications Platform For The Modern Workforce


CoreDial Releases CoreNexa 7.0 — Next Generation Cloud Communications Platform For The Modern Workforce
Fully-loaded solution delivers scalable, robust, and secure voice, video, messaging, and collaboration capabilities in an all-in-one offering
CoreDial, LLC, a leading provider of cloud communications, video collaboration, and contact center solutions, announced the release of CoreNexa 7.0, its next-gen voice, video, messaging and collaboration solution. These fully integrated, all-in-one capabilities are designed to unleash the power of modern and remote workforces and provide CoreDial’s close to 900 channel partners with a highly competitive, high-value way to satisfy their customers’ increasing needs for reliable and comprehensive communication and collaboration tools. ....

Robert Arnold , Alan Rihm , Google Workspace , Chief Executive , Connected Work , ராபர்ட் அர்னால்ட் , கூகிள் பணியிடம் , தலைமை நிர்வாகி , இணைக்கப்பட்டுள்ளது வேலை ,