Customer Experience Report News Today : Breaking News, Live Updates & Top Stories | Vimarsana

Shannon Airport was named the best brand in the travel sector and landed 20th overall in the 2023 CXi Customer Experience Report on Irish brands.

The annual Customer Experience Report also found Irish consumers have very low levels of trust in Ticketmaster and Fastway

The report found that the majority of organisations agree that improvements in CX (94%) and EX (93%) will directly affect their net profit.

<ul> <li> <i>91% (92% in APAC) of organizations agree better EX will directly affect their net profit; 92% say the same about CX</i> </li> <li> <i>56% (51% in APAC) of CEOs strongly agree that aligning CX and EX strategies maximizes their impact on business growth</i> </li> <li> <i>95% (96% in APAC) of organizations see cloud enablement as vital in enabling EX and CX outcomes </i> </li> <li> <i>Top-performing organizations are twice as likely as underperformers to already be ...

NTT Ltd., a leading IT infrastructure and services company, has today launched its 2023 Global Customer Experience Report, which reveals that customer experience (CX) remains a top C-suite priority, with 95% of organizations now having a named C-suite executive responsible for this business area.