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Lake Mary, Florida (PRWEB) June 10, 2021 -- CentralSquare, a leader in public sector technology, today announced that Hillary Ashton, Chief Product Officer
/PRNewswire/ -- Decreasing budgets, changes in consumer behavior and the sudden move to digital channels has led marketing leaders to reimagine their approach...
, SAS is named the only leader among evaluated vendors, receiving the highest scores in the current offering and strategy categories. Under the current offering category, SAS received the top scores in the criteria of customer data management, customer analytics, and campaign design. SAS also earned the highest possible scores within the Strategy category in the criteria of product vision, execution roadmap, innovation roadmap, market approach, supporting products and services, and delivery model. According to the report "SAS Customer Intelligence 360 (CI 360) — combines modern campaign de...
Brian LaRoche Boston is known for its beauty, Fenway Park, the Boston marathon, and that pub from Cheers. It’s also the home of an executive with the one of the coolest titles ever, “Driving the Buzz at CallMiner”. In this podcast (watch or listen below), Brian LaRoche joined us for an early morning discussion, talking about all things contact centre and more. LaRoche gives an insightful view into a company that is making significant strides in the contact centre world. He says that “feedback is a gift that should be treated as such” and emphasises the importance of listening as a m...
Latest news How to effectively use SMS as a survey channel to get maximum resultsSMS is one of the oldest digital channels of B2C communication, with marketers tapping into its potential as early as 1999. The channel has remained a firm favourite for the last 2 decades thanks to its relative cost-effectiveness and high engagement rate. It is thus no surprise that it is arguably the most effective channel for gathering transactional feedback from customers. 25 Jan 2021 Read more Customer Experience at arm's length. It's all about your intermediariesFor many, creating customer experience is no...