Customer Loses News Today : Breaking News, Live Updates & Top Stories | Vimarsana

From his earlier response. there it is. the ultimate travel nightmare a pr disaster complete with a too little too late apology and as much as you way want to quote, unquote reaccommodate united airlines in the face of when, there might not be long-term consequences and why people don't like airlines and do whatever they want to you and you have very little recourse. earlier i spoke with richard quest and cnn aviation editor john ostrour. >> richard, two days in and i can't get over the video. it's how much they can and do get away with. nine times out of ten the customer loses. >> and i think...

Nine times out of ten the customer loses. >> and i think that's very much what we're seeing as a result. you're seeing an outpouring of resentment, of anger, of just sheer -- we have had enough. we're mad as hell and won't take it anymore at the way people are treated by air carriers, overcrowding, delays, fees, whether it's just simply poor service. and i think that is one of the reasons this is hitting a cord much greater. and although i mean, tonight, oscar munoz ceo said the video is truly horrific, an understatement by any definition. >> and also a little bit late. the earlier, you know, ...