Customer Mistake News Today : Breaking News, Live Updates & Top Stories | Vimarsana

They say, quote, we made mistakes here and fixing them. no finer group of people than the men and women in the arled forces who fight to protect our country every day. while any customer mistake is regrettable we feel badly about the mistakes we made here and will be mailing a total of approximately $2 million in refunds to those who may have paid more than required. we welcome the opportunity to talk to kamt rowles and others who would like to discuss their accounts. i guess my question to you, julia, did you have a conversation with anybody? do you feel better about where your case stands no...

Endure two years of collection calls on the frequent basis that they did. >> well, chase has ads mitted to making the error, saying we made mistakes here and we are fixing them. there is no finer group of people than the men and women in the armed services who fight to protect our country everyday. while any customer mistake is regrettable, we feel particularly badly about the mistakes we made here. the bank says it is mailing $2 million in refunds to the service members overcharged and it has resolved 13 of the 14 accidental foreclose yurz. the rolls believe they're still are owed money. they...

Actions. >> john and julia are absolute perfect clients, because they have kept all of their documents. they had every statement, every piece of correspondence, both from and to chase. i was shocked that they had to endure two years of collection calls on a frequent basis that they did. >> well, chase has admitted to making some of the errors saying we made mistakes here and we are fixing them. there is no finer group of people than the men and women in the armed services who fight to protect our country everyday and while any customer mistake is regrettable, we feel particularly badly about t...

How big this is. this is our number one battle right now. not for ourselves but for the other families that i'm speaking for them right now. and i'm hoping that they are watching right now and listening and can understand and answer this call that chase needs to be held accountable for their actions. >> chase has admitted making the errors saying we made mistakes here and we are fixing them. there is no finer group of people than the men and women in the armed services who fight to protect our country every day and while any customer mistake is regrettable, we feel particularly badly about the...

Members affected. that may not be enough. chief fox report chief correspondent jonathan hunt continues our coverage. jonathan, it sounds like jp morgan chase is ghilgt we messed up. >> yeah. they are saying we ignored intentionally or unintentionally the 2003 service members civil relief act which caps the mortgage interest rate to be paid by active duty troops at 6% and says those troops cannot have their homes foreclosed on. in a statement emailed to us today, chase said and i quote here "we made mistakes here and we are fixing them. there is no finer group of people than the men and women i...