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Almost two years ago, life fundamentally changed overnight. People of all backgrounds and communities found themselves needing government services to make it through challenging times, and the Federal government responded by authorizing initiatives like the Paycheck Protection Program (PPP) and economic impact payments.
Job Description Job Purpose: The Service Desk Team Leader ‘s role is to oversee all Service Desk operations. Ensures high levels of customer service quality and availability by Service Desk staff. Responsible for managing all procedures related to identification, prioritization and resolution of incidents, including monitoring, tracking and coordination of Service Desk functions. Plans, designs, and analyzes the Service Desk Operation according to best practices. Develops, implements, and oversees policies and procedures to ensure consistent service levels and quick resolutions. Respon...