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A Bradford association has triumphed in two categories at the prestigious Northern Housing Awards.

The carrier says it will offer live webcasts from its operations centre during periods of major disruption, and is committing to refunds within five working…

At SLC we have made a strategic commitment to improving customer experience. Recently, we have established our Customer Vision: To be widely recognised...

The Leader Newspaper Eye strain on the rise in lockdown EYE strain and other sight-related issues have increased significantly since the start of the pandemic, a new survey by Specsavers Ópticas reveals[1]. The survey shows that screen use is high, particularly at the weekend, with 56% of people reporting that they are spending five or more hours per day on screens. This correlates with an increased experience of eye strain, with 20% of those surveyed saying that they have noticed one or more symptoms of eye strain for the first time, or they have experienced an increase in e...

The firm is seeking thousands of people to be part of a new customer panel. Members will share views on everything related to the Northern network. Company bosses say the initiative will – for the first time – give customers “a real voice” in how rail services are operated. Participants will also be consulted on upcoming projects. Mark Powles, customer and commercial director with Northern, said: “We’re constantly looking for ways to improve what we do to provide a better service for our customers and the communities we serve. “In the past 12 months, we have made sig...