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Jess, from Bransholme, Hull, who is pregnant, said she was unable to heat her house and had to bath her three-year-old son with baby wipes after her energy provider left her without gas.
The grandma who found herself without heating for two weeks has now had her meter fixed.
Everything you need to know about the 5 Series F10, Gas and Hybrid models, now available in one place. See how the Sixth Generation BMW 5 Series Sedan changed after its Facelift. Find all the most common problems you need to know about before buying 2011-2016 BMW 5 Series (6th Generation)