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AI voice bots and a rethink of its customer service teams across channels have helped this financial services organisation innovate its CX approach
All the latest martech, adtech and customer technology news from Unity Software, Neustar, Northbeam, Gorgias, Contxtful, Pattern, Current, Klaviyo and MailChimp.
Annual survey into who owns CX leadership, maturity, capability development, tech procurement and more is now open for responses
Customer relationship management talks through the technology transformation of the mutual bank's contact centre and how he balanced customer and employee needs to build better CX results
All the latest martech and adtech news from Salesforce, Cognigy, Nosto, Stackla, Smartsheet, Lotame, Amobee, SurveyMonkey and Toluna