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Companies make it easy to subscribe to their services — and frustratingly hard to unsubscribe. Businesses are forced to give you privacy options, then make it difficult to opt out
Companies make it easy to subscribe to their services — and frustratingly hard to unsubscribe. Businesses are forced to give you privacy options, then make it difficult to opt out
Emphasising the need to protect customers by giving them efficient, prompt, and cost-effective grievance redressal mechanisms, Reserve Bank of India deputy governor M Rajeshwar Rao said the efforts of banks to provide timely solutions had not kept pace with the explosion in technology and products.
Reserve Bank of India's Deputy Governor, Rajeshwar Rao, has called for banks to prioritize customer grievance resolution. Rao argued that banks are heavily invested in customer acquisition but have not kept pace with the rapid growth of technology and products. He also emphasized the need for banks to strengthen cyber security and prevent frauds in the hyper-personalized and tech-banking environment.
Using various techniques of web design, collectively called dark patterns, airlines and online travel portals are manipulating air travellers into paying more than they would ideally like to.