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Calabar is a city in which 65 per cent of people live in poverty in informal settlements that have low and decreasing access to improved water. In the low-income informal areas of the city, residents are being made responsible for securing their own water supply through the use of several coping strategies. This paper explores the decreasing access to water and coping strategies for shortage in Calabar, Nigeria. It analyses two complementary pieces of data: (i) the households’ coping strategies and (ii) satisfaction with improved water services. A mixed method was introduced, and data we...