Page 13 - David Borowski News Today : Breaking News, Live Updates & Top Stories | Vimarsana

The COVID-19 pandemic has also raised the stakes of SLA management. “SLAs reinforce those agreed levels of performance required for clients to continue to receive the services required to run their operations regardless of the location of client or provider staff, the impact of the pandemic, or the client’s customers’ ability to buy and/or interact,” says Clay Calhoun, partner at technology research and advisory firm ISG. What’s more, as many IT functions continue to work in a dispersed manner, SLAs have become a primary measure of performance. “This new COVID-induced reality inc...

Juvenile killer released after serving 30 years of a life sentence Bruce Vielmetti, Milwaukee Journal Sentinel © submitted photo Francisco Questell Thirty years after her brother was murdered, Raquel Questell hasn't forgotten the day she heard the news. Francisco Questell, 19, a popular south side DJ, had been missing four days when his sister, then 16, heard he'd been killed. She told a judge Monday about sharing the news with her mother as she walked home from the grocery store, and her father as he pulled in the driveway from work, the screaming and misery that followed...