Retailers brace for flood of returns from online shoppers
Shoppers are expected to return twice as many items as they did during last year’s holiday period, costing companies roughly $1.1 billion.
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Shoppers are expected to return twice as many items as they did during last year’s holiday period, costing companies roughly $1.1 billion.
A huge surge in online shopping during the pandemic has been a savior for retailers, but it comes at a price.
Holiday returns will cost companies over $1 billion this year, according to industry estimates.
NEW YORK — A huge surge in online shopping during the pandemic has been a saviour for retailers, but it comes at a price. Shoppers are expected to return twice as many items as they did during last year’s holiday period, costing companies roughly $1.1 billion, according to Narvar Inc., a software and technology company […]
Retailers don't want the returns, but they do want shoppers who may not feel safe going to stores to be comfortable buying things they haven't seen or tried on.