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Secret shopper study sheds light on barriers to opioid treatment for women


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IMAGE: Lead author Julia Phillippi, PhD, CNM, assistant professor and academic director of the Nurse-Midwifery program at Vanderbilt University School of Nursing
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Credit: Vanderbilt University Medical Center
After a 2020 Vanderbilt University Medical Center study showed women have a difficult time accessing treatment for opioid use disorder (OUD), investigators analyzed comments received from the study s participants to further shed light on barriers to care, which included everything from long on-hold times to difficult interactions with clinic receptionists during phone calls seeking appointments.
A secret shopper study published in
JAMA Network Open in 2020 used trained actors trying to get into treatment for opioid use disorder in 10 U.S. states. More than 10,000 unique patients were randomly assigned to be pregnant or non-pregnant and have private or Medicaid-based insurance to assess differences in the experiences of a ....

Rebecca Schulte , Williamo Cooper , Kemberlee Bonnet , Peterr Martin , Katyb Kozhimannil , Julia Phillippi , Davidd Schlundt , Stephen Patrick , National Institute On Drug Abuse , National Center , Vanderbilt University Medical Center , National Institutes Of Health , Women Health , Vanderbilt University School Of Nursing , Health Statistics , University Medical Center , Vanderbilt University School , Child Health Policy , Health Policy , National Institute , Drug Abuse , National Institutes , Medicine Health , Public Health , Mental Health , Parenting Child Care Family ,