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flu is now infecting mammals in the uk. manchester united are into the league cup final. newcastle stand between them and a first trophy for six years. hello and welcome to the bbc news channel. the energy giant shell has reported record annual profits of £32 billion in 2022, more than double what it made this in the previous year. the profits are the biggest in the firm's history — boosted by higher energy prices since the start of the ukraine war. shell has already said it will pay tax in the uk for the first time since 2017 — as a result of the government's windfall tax. i'm ...

good morning. it is a fairly cloudy start for money. some drizzle in the west, some heavier rain in scotland. that will push north eastwards through the day, with brighter skies in central and eastern areas. details later in the programme. good morning. it's thursday, 2nd february. british gas is facing an investigation after using debt collectors to break into the homes of vulnerable people and forcibly fit pre—payment energy meters. the tactic — which results in someone�*s heating being cut off if they don't have the cash to top up their meter — is only supposed to be used ...

british gas suspends its force—fitting of prepament meters following a report that it was imposing them on vulnerable customers. its chief executive, chris 0'shea has apologised. there chris 0'shea has apologised. is nothing that i can 5 can there is nothing that i can say that can express the horror i had when i heard this, when i saw this. it is completely unacceptable, that language is completely unacceptable. the largest—ever outbreak of bird flu is now infecting mammals in the uk. hello and welcome if you're watching in the uk or around the world. europe's biggest energy fir...

And we left and the radiators were cold. this agent offered tips on judging a customer's vulnerability. if theyjust say, "oh, - i'm a single mum and i've got three kids", that's not vulnerability. i it is a vulnerability, but i'm a bit old school, a bit hard—nosed. i the reporter worked in teams enforcing warrants for british gas, which included the homes of a 77—year—old man, and a mother aged 25 with four children. how old are your children? my youngest is three years old. this woman said her bills had jumped from 5a to £36a a month. the debt agent in this case decided to walk away wi...

If the customer is vulnerable. this is the home of a single dad with three children. they weren't in when the team entered the property. in the kitchen there was a child's ventolin asthma inhaler and eczema cream. the person living there, if they couldn't afford to top up, they'd go off supply. and we walked in and the radiators were hot. and we left and the radiators were cold. this agent offered tips on judging a customer's vulnerability. if theyjust say, "oh, - i'm a single mum and i've got three kids", that's not vulnerability. i it is a vulnerability, but i'm a bit old school, a bit hardâ...