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British Airways has made this announcement: British Airways will be trialling new intelligent queuing technology from Qmatic, that will enable customers to virtually queue at check-in by pre-booking their slot time in advance of arriving at the airport. The technology, that is optional for customers, will be trialled by British Airways for three months on…
Share British Airways is trialling new technology that will enable passengers to virtually queue at check-in by pre-booking their slot time in advance of arriving at the airport. BA is testing the technology, developed by Qmatic, for three months on selected flights departing from Heathrow Terminal 5. Passengers will be sent an email before travel inviting them to book their personal check in time, although the service is optional. The Qmatic system notifies passengers when it is their turn, allowing them to go directly to a dedicated desk. Passengers who have not booked a...