May 20, 2021 Retail banks are under increasing pressure to innovate and personalize their products and services for the benefit of their customers, yet at the same time they are subject to rapidly developing laws and regulations concerning the protection and processing of their customers’ personal data. By Chantel van Zyl, senior sssociate, and Janet MacKenzie, partner and head of the technology, media and telecommunications practice at Baker McKenzie, Johannesburg The Deloitte Future of Retail Banking Report (2020) noted that progress in other industries – for example in retail (tailored...