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MakeMyTrip did not provide the travel itinerary in advance and changed hotels without informing him, the man complained to the consumer court.
While upholding an order passed by the Rajasthan state consumer disputes redressal commission, the national consumer disputes redressal commission (NCDRC) directed MakeMyTrip India Pvt Ltd to pay Rs2 lakh compensation and Rs21,000 litigation cost for deficiency in service for a tour package.