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so isolated that at one point she had suicidal thoughts. this is a day from stepping back if their senior roles in the royal family, harry talks about feeling trapped who at one point charles stopped taking harry s calls, this begs a response from the palace, questions they have to address. cnn anchor max foster live at windsor castle. max, what is the palace saying? reporter: nothing. i haven t heard anything from them so far. i think they are scrambling to come up with a response, if i m honest. they didn t get a preview of this and there was revelation of revelation, after revelation. some of them very difficult to watch, john. i just didn t want to be alive maanymore and that was a very clear and real and frightening constant thought. reporter: driven to despair by the family she married into and the institution behind it. we had to go to this event. i remember him saying, i don t think you can go. i said, i can t be let alone. because you were afraid of ....