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just got his bag. every once in a while big cry go up through the island of miss fit bags with someone saying they have got their stuff and they are on their way home. it's still a mess. you still have people who are stranded and can't get home. you have flight staff that can't penetrate this antiquated communication system to let the airlines know that they are available to fly people home. you have got a lot of really tired people and they are just stuck. >> our luggage is missing. it's mia. >> we ended up completely canceling southwest entirely. we are hoping we will get a refund....

To worry that it will be fine by christmas. >> do you think, this issue will be sorted in times for the holidays. >> i think it's going to get better by the holidays dollars. we are pressing the airlines to deliver better service. >> thousands of americans spent victims in the airport. some people are still waiting for flights. why didn't pete clamp down on southwest before christmas? they were using outdated technology. some of it dating back to the 190s. remember, southwest got billions of taxpayer dollars from a covid bailout. why didn't they use that cash to update their computers? these a...