Detailed text transcripts for TV channel - CNN - 20170412:00:51:00
[ applause ] that is such sanitized, say nothing, take no responsibility corporate bs speak. i don't know how the guy who sent that tweet didn't vomit when he typed it out. >> reporter: on social media. united airlines is feeling the sting. not just for the violent removal of the passenger, but the airline's lack of compassion. it took two days before the ceo apologized directly to dow who had been left bloodied after the incident. in a statement tuesday, he said, quote, i deeply apologize to the customer forcibly removed and to all the customers aboard. no one should ever be mistreated this w...