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OUR to reveal latest utilities mystery shopping results today Thursday, July 29, 2021
THE Office of Utilities Regulation (OUR) is to reveal the results of its 2020 Mystery Shopping exercise, done to assess the level of customer service being offered by utility service providers.
The findings will be revealed today at a webinar at 1:00 pm and will be broadcast on the OUR s Facebook (
https://bit.ly/YTMSResults) platforms.
Market Research Services Limited, which was contracted by the OUR to conduct this islandwide survey, will present the major findings. ....