Zendesk: Zendesk acquires AI-led quality management platform Klaus
The acquisition of Klaus is likely to close in the first quarter (Q1) of 2024 upon receipt of required regulatory approvals and other customary closing conditions.
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The acquisition of Klaus is likely to close in the first quarter (Q1) of 2024 upon receipt of required regulatory approvals and other customary closing conditions.
Zendesk today announced it has signed a definitive agreement to acquire Klaus, the industry leading AI-powered quality management platform. AI is driving a rapid increase in customer interactions and radically transforming the world of customer service. Customer service teams are being asked to increase their ROI by managing a rising volume of interactions while providing quality service, and increasing their organization's efficiency in the process. With Klaus, Zendesk customers will be able to
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