The New Retail Reality The COVID pandemic forever changed shopping as we know it. We’ve seen human behaviors change virtually overnight due to the impact of COVID. In fact, 60 percent of global customers changed their shopping behaviors since the onset of the pandemic. This simple human shift of being at home vs. being “out” had a ripple effect through nearly every business, across every vertical. Many companies were forced to rethink entire business models, including retailers. Suddenly technologies that had previously been more nascent in retail became an essential lifeline to the...